Terms and Conditions

• Meal Plan as used in this general terms and conditions document, refers to the main product and service purchased by the customer from themeal.menu (YUMGOODS FZCO).
• Set-to-Go refers to any type of meal plan.
• Dashboard refers to the online client portal that allows the customer to manage his/her account and is accessible at https://themeal.menu.
• Account Manager is the designated contact person of the client who provides assistance regarding concerns, requests, changes to the plan and complaints.
• Pause deliveries are the number of deliveries a client can put their plan on hold (i.e. during holidays, while traveling, in Ramadan, etc.)
• Chiller Bag refers to the portable insulated bag that carries all meals for the delivery.
• Nutrition refer to the amount of fat, carbohydrates and protein in grams.
• Paid Wastage refers to the client's canceled delivery, which is considered paid for and will no longer be added on the plan.
• Autorenewal is the automatic renewal of the chosen meal plan subscription if you choose to do so.

• All clients who have completed their sign-up online are deemed to have agreed to these terms and conditions from the moment of registration until the end of their plan and also upon renewal.
• YUMGOODS FZCO Meal Plans reserves the right to refuse a client under the following circumstances:

1. Dislike or allergies to cooked onions.
2. Dislike or allergies to gluten, dairy, eggs, nuts, onions or any other product allergies that are included in the menu
3. Specific diets. YUMGOODS FZCO cannot accommodate specific diets at the moment.
4. Raw and cooked capsicum (capsicums and tomatoes [all plans]).
5. Clients with spice allergies, e.g., cumin or black pepper.
6. Vegetarian modifications to meal plans.
7. Gluten-free modifications to meal plans.
8. YUMGOODS FZCO Meal Plan considers any confirmation made online, over the phone and email valid and binding.
9. YUMGOODS FZCO reserves the right to send emails, SMS, WhatsApp, Telegram, Instagram and Facebook communications to all clients unless they have been unsubscribed or made a request to unsubscribe.

• YUMGOODS FZCO reserves the right to amend these terms and conditions at any time without prior notice.

• Clients must pay in full for the desired plan (both new subscribers and renewals). Without this, meal plan delivery will not proceed.
• All clients must pay a refundable deposit of AED 60 for each Chiller Bags and ice packs used for delivery before starting their meal plan.
• Payments can be made online through the client.
• When you make a payment for products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
• The cardholder must retain a copy of the transaction for their records and familiarize themselves with merchant policies and regulations.
• We accept online payments using Visa and MasterCard debit/credit payments in AED (or any other previously agreed upon currencies).
• Additional payments for any add-on dishes, loss of chiller bags, etc. must be settled at the end of the plan or whilst paying for the renewal.
• YUMGOODS FZCO keeps your payment information in your personal cabinet in order to simplify your next transactions, for the autorenewal, cooler bag deposits.

• Information on current special offers and available discounts is available on our website or in the personal cabinet.

• We deliver across major cities in the UAE (except selected out of town areas).
• Delivery must begin on the agreed start date, location and timing.
• Information on available days and timings of deliveries is provided during check-out.
• Any changes are subject to confirmation from the account manager.
• Any changes to the client's delivery—whether location or timings—must be made 3 business days in advance. Any last minute changes are subject to confirmation from the account manager.
• There may be a situation when you are unable to receive/return your chiller bag and leave it outside the door for collection. In case a bag is left unattended, YUMGOODS FZCO cannot be held responsible for any missing items, bags or damages to the bag and the food inside (including spoilage).
• YUMGOODS FZCO will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control Sanctions) countries in accordance with UAE laws and regulations.
• Multiple transactions may result in multiple postings to the cardholder's monthly statement.

• A chiller bag deposit of AED 60 is paid by the customer for every chiller bag in possession, the deposit is refundable at the end of the plan. If a bag is lost or damaged, a charge of AED 60 per bag will be deducted from the deposit.
• Chiller bags and ice packs must be returned to YUMGOODS FZCO with every next delivery and the last bag within 20 days of the subscription ending. This can be done by scheduling a collection through the dashboard or contacting the designated account manager. Failure to comply with this may result in an automatic forfeiture of the refundable deposit.
• We recommend you to refrigerate your food immediately. YUMGOODS FZCO will not take responsibility for changes in food temperature when delivered in a cardboard box.

• Meal plans can not be amended and are based on standard week recipes.
• YUMGOODS FZCO is not liable for adverse reactions to any food consumed with stated allergens on the label. We recommend disclosing all allergies, preferences and medical conditions before starting the plan and give as much detail as possible of the same.
• YUMGOODS FZCO' kitchen does not have a dedicated gluten-free section.

• When signed up to a meal plan, the client acknowledges that he is aware of allergens present in the meals and that YUMGOODS FZCO is not responsible for the medical contraindication for any of the ingredients in the dishes .
• YUMGOODS FZCO can't accommodate specific diets.

• When signed up for a meal plan, the client acknowledges that the package chosen is non-refundable, non-transferable.
• Cancellations and refunds are issued only under extenuating circumstances and are subject to prior approval from YUMGOODS FZCO Management.

• THE MEAL.Menu offers an option for pausing the deliveries.
• Pause options depend on the meal plan purchase and can be seen on our website in the plan description, check-out or in your personal cabinet.
• The delivery pause can be done 72 hours prior to the delivery date to the next delivery slot.
• YUMGOODS FZCO offers an option to freeze the deliveries for up to 1 month. For information on freeze options and fees please visit your private cabinet.

• The client acknowledges that YUMGOODS FZCO has the right to store personal information, which may be used to operate, provide products and services and respond to queries the client may have during and after their meal plan subscription.
• YUMGOODS FZCO shares delivery information of the client with our third party logistics provider. Our logistics service provider is obligated to protect client information and will not use it for any promotion or marketing purposes.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet changing requirements and standards. Therefore, customers are encouraged to frequently visit these sections and familiarize themselves with these sections in order to be updated about the changes on the website. Modifications will be effective from the day they are posted.
• Some advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites through cookies, web beacons and other technologies in an effort to understand your interests and deliver tailored advertising. Please remember we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

• United Arab Emirates is our country of domicile.
• This website is owned and managed by YUMGOODS FZCO.
• Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the UAE.
• Minors under the age of 18 are prohibited to register as users of this website and are not allowed to transact or use the website.

• The client can reach us on email at hello@themeal.menu
• Our address: IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
• Business WhatsApp Number/phone number: +971 54 350 1868