YUMGOODS FZCO – Terms and Conditions

• Legal Age: You must be at least 18 years old to register or use our Services. Minors (under 18) are not permitted to create accounts or transact on the site themeal.menu. By signing up, you represent that you are 18 or older.
• UAE Residents and visitors Only: Our Services are currently available only within the United Arab Emirates (“UAE”). We operate across all seven Emirates of the UAE, and UAE is our country of domicile. While our website may be accessible from other countries, to register and order you must have a valid UAE mobile phone number and a delivery address within the UAE. We do not currently accept orders for delivery outside the UAE.
• Service Area: We deliver meal plans across major cities in the UAE (in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain), excluding certain remote or out-of-service areas that we may not be covered. If your provided address is in an unsupported area, we will inform you and may decline the order or require an alternate address.
• Site Language: Our platform and customer support are, for now, provided only in the English language. By using our Service, you acknowledge that you understand the language in which we provide our terms and communications.

• Account Creation: To use our Services, you must create an account with accurate personal information, including your full name, delivery address, email, and a UAE mobile number for verification. You may need to verify your mobile number (e.g., via SMS/WhatsApp OTP) to activate your account.
• One Account Per User: Each individual is allowed to register only one account, and accounts are non-transferable. You are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.
• Accuracy of Information: You agree to provide truthful, current, and complete information during sign-up and to keep it updated. We rely on the information you provide to deliver Services; incorrect details (such as address or contact info) may lead to service issues or order cancellation.
• Account Security: You are responsible for all activities under your account. If you suspect any unauthorized use or security breach, notify us immediately. We are not liable for any loss or damage arising from failure to secure your account credentials.
• Consent to Terms: By completing the sign-up process, you acknowledge and agree to these Terms from the moment of registration through the duration of your subscription (and any renewals). Any confirmation or agreement you make through our website, by phone, WhatsApp, via email or other communication channels (for example, confirming a meal plan or delivery schedule) will be considered valid and binding on you.

• Meal Plan Subscription: YUMGOODS FZCO offers subscription-based meal plans. Upon purchasing a meal plan, you will receive prepared meals delivered to your specified address on a regular schedule Plans may be offered in various durations (e.g., weekly, monthly, multi-month packages) and meal frequencies per day. The specifics of each plan (number of meals per day, number of delivery days and deliveries schedule, etc.) are described on our website and during checkout.
• Personalization: All meal plans are based on a standard menu and recipes, and we cannot customize plans for specific diets or individual allergies beyond the options stated. (See Allergies and Medical Conditions below for important limitations.)
• Packaging and Preservation Methods: TheMeal reserves the right to use equivalent food preservation methods to maintain the stated shelf life of meals. Where MAP (Modified Atmosphere Packaging) is temporarily unavailable, meals may be sealed in standard food-grade packaging with the addition of potassium sorbate (E202) — an internationally approved food preservative — at a concentration of 0.2% or less, in full compliance with UAE food safety standards. The shelf life and freshness of meals remain unaffected by this substitution.
• Geographic Availability: As noted, we currently fulfill orders only within UAE. If you are accessing our site internationally, you can browse, but you will not be able to register or place an order without a UAE phone number and address.
• Use of Services: Our Services are for personal, non-commercial use. You agree not to resell our meals or subscriptions or use the site in any way that violates any laws or regulations of the UAE. We reserve the right to refuse or terminate service if we suspect any misuse.

• Prices: All prices for meal plans and related fees are listed in United Arab Emirates Dirhams (AED) and are inclusive of any applicable taxes unless stated otherwise. We strive to clearly state the total price you will pay at checkout for your selected plan. Any additional charges (e.g., delivery surcharges for certain areas, freeze surcharges – see below) will be disclosed prior to payment.
• Full Prepayment: Payment in full is required upfront for the chosen meal plan subscription term (whether 1 week, 1 month, etc., including any renewals). We will not commence deliveries until the plan is paid. If payment is not successfully completed or is reversed, your meal plan will not start or will be put on hold.
• Payment Methods: We accept online payment by major debit/credit cards in AED as well as split payments option through Tabby. By providing a card, you confirm it is your card or you are authorized to use it. The cardholder must retain a copy of transaction records and familiarize themselves with our policies. All online payments are processed via a secure, encrypted connection to our payment gateway; the card details you enter are transmitted directly to the payment processor and do not reach our servers. We do not store your full card number or CVV on our systems for security (see Data Security in Privacy Policy).
• Stored Payment Info: For your convenience, you may choose to save your card details (or payment token) in your account (personal cabinet) for future transactions or to enable auto-renewal of subscriptions. We will only store your payment details if you explicitly opt-in (for example, by selecting an “auto-renew” option – see Auto-Renewal section below). If you do not opt-in, we will not store your card information. Even when stored, we keep card data secure and in compliance with applicable standards (often by storing a secure token provided by our payment gateway, not the raw card number).
• Multiple Transactions: If you make multiple purchases or add-ons, you might see separate charges on your card statement (transactions are captured per order/plan). The descriptor on your card statement will likely mention “YUMGOODS FZCO” or our website name.
• Currency: All transactions will be processed in AED. If you are using an international card, currency conversion fees or differences may apply per your bank’s policies (these are not under our control).
• Invoice: Upon successful payment, we will provide an electronic receipt or invoice detailing your purchase. If you require a formal tax invoice, you may request it from customer support.
• Promo Codes and Discounts: If you apply a promotional code or discount during checkout, please refer to the Promotions section below for the terms governing their use.

Promo Codes: From time to time, we may offer promotional or discount codes (“Promo Codes”) that provide benefits such as price discounts or bonus items. Promo Codes are subject to any additional terms communicated with them, and by using a Promo Code you agree to those terms. Generally, unless stated otherwise:

Promo Codes cannot be combined with other promotions or offers in the same order, unless explicitly allowed. If you have multiple discounts, only one may apply per purchase in most cases.

Promo Codes have validity periods. Expired codes will not be honored, and we will not apply a discount after the fact if a code was not entered during an order’s checkout within its valid period.

• No Cash Value: Promo Codes are not redeemable for cash and cannot be exchanged for cash or credit. If you cancel a purchase made with a Promo Code (or if you are issued a refund under exceptional circumstances), any promotional discount value may be deducted from the refund (the refund will only cover the amount you actually paid).
• Eligibility: Some codes may be limited to new customers, specific plans, or order thresholds (e.g., valid only on 2-month plans, or for orders above a certain value). Any such restrictions will be communicated in the promotion details.
• Misuse: We reserve the right to reject or cancel Promo Code use if we suspect any fraud, tampering, or violation of the promotional terms. If a Promo Code is used contrary to its terms or this policy, we may charge you the full price of the items that were obtained with the code, or refuse the discount.
• Right to Modify: We may modify or terminate any promotional offer at our discretion. If we do so, it will not affect any benefits already earned by a user who properly redeemed a code while it was valid. However, we won’t retroactively apply codes to past orders unless explicitly stated in the promotion.

- Each Promo Code is valid for one-time use per customer. You may not use a code more than once, create multiple accounts to abuse codes, or share codes intended for your personal use.

Special Offers & Information: Information on current special offers or discounts (if any) will be published on our website or in your account dashboard. Always review the specific terms of each promotion on those pages. If required by local law, promotions and discounts will be conducted with any necessary permits or approvals.

• Delivery Coverage: We deliver meal plan orders across major urban areas in the UAE. You will be able to choose from available delivery locations and time slots at checkout. We do not deliver to P.O. boxes or locations outside the UAE. If your area is not serviceable, our system or team will notify you before confirming the order.
• Start Date: Your meal plan deliveries will begin on the agreed start date after purchase. You will select the start date during checkout and receive order confirmation. We will confirm the start date in your order summary or a welcome email/WhatsApp. Delivery must commence on the agreed start date, location, and time window as arranged.
• Delivery Schedule: The frequency and timing of deliveries depend on your chosen plan and will be communicated to you on the check out. We strive to deliver at a consistent time each day. However, exact delivery times may vary within the agreed window due to traffic or operational considerations.
• Recipient Responsibility: You are responsible for receiving the delivery at the designated time and place. If you cannot be present, you may authorize someone (e.g., a household member or building concierge) to receive on your behalf.
• Missed Deliveries: If no one is available at the address during the delivery attempt, our courier will try to contact you at the provided phone number. If we cannot complete delivery, the meals set may be forfeited without refund. It is your responsibility to ensure access for delivery (e.g., if your building has security, you must arrange entry).
• Unattended Deliveries: If you request or agree that we leave the meal box at your door or with a third party (e.g., building reception) without you present, any risk of loss or spoilage passes to you at the time of drop-off. We do not recommend leaving meals unrefrigerated. YUMGOODS FZCO is not responsible for missing items or food spoilage in such cases. We advise that you retrieve and refrigerate your delivered meals immediately to maintain freshness
• Changes to Delivery Details: If you need to change your delivery address or time slot, you must inform us in advance. Any permanent change of address or routine requires at least 3 business days’ notice before the next scheduled delivery, so we can adjust our logistics. Last-minute changes (less than 72 hours before a delivery date) are not guaranteed; we will try to accommodate but it’s subject to feasibility and confirmation by our team.
• Delivery Delays/Issues: We strive to deliver on schedule, but there could be occasional delays due to traffic, weather, or unexpected events. We will do our best to communicate with you in case of significant delays or problems. If we are unable to deliver due to an issue on our side (e.g., courier vehicle breakdown), we will attempt to make alternative arrangements and ensure you receive your meal or a replacement. If a delivery is missed entirely due to our fault, we may extend your plan or provide appropriate compensation in line with our policies.
• Non-Service Days: If there are days when we do not deliver (e.g., certain public holidays or scheduled kitchen closures), we will inform you in advance and either extend your plan or adjust pricing accordingly. These will be communicated on the site or by email/WhatsApp around those times.
• Ownership and Risk: Ownership of the delivered food passes to you upon delivery. All risk of loss, theft, or deterioration of the meals passes to you upon delivery as well (which is why prompt collection and refrigeration is recommended).

• Reusable Delivery Boxes: For delivering meals, we use chiller boxes, that have been designed to prevent the airflow and keep the cold chain till delivered to you.
• Box Return Policy: We encourage you to return the previous deliveries boxes to our courier at the time of the next delivery.

• Allergy Disclosure: If you have any food allergies or intolerances, you must inform us before starting the meal plan (during sign-up or by contacting customer support). We will record your allergies/preferences and do our best to advise whether our standard menu may contain those allergens. However, note that meal plans are fixed menus and cannot be individually customized beyond the options we offer. We cannot guarantee that meals will be free from any specific allergen.
• No Specialized Diets: YUMGOODS FZCO cannot accommodate highly specific diets (e.g., strict vegan keto, medically prescribed meal plans, etc.) at this time. Our plans are designed for general healthy eating and portion control, but are not tailored for specific medical conditions or dietary regimes unless explicitly stated in the plan description.
• Allergens in Meals: Our kitchen processes a variety of ingredients (including common allergens like dairy, eggs, nuts, gluten, etc.). While each meal comes with an ingredient label or description, we do not have dedicated allergen-free facilities. There is a risk of cross-contamination. If you have severe food allergies, you must exercise caution. We recommend you consult with your physician before subscribing and have appropriate precautions if you proceed.
• Your Responsibility: By signing up to a meal plan, you acknowledge that you are aware of the potential allergens in our meals and that YUMGOODS FZCO is not liable for any adverse allergic reactions you may experience, as long as the allergenic ingredients were disclosed in the meal description/label. We urge you to read the ingredients and nutrition information provided for each dish. The more we know, the better we can advise you on whether our plan is suitable, but ultimately you assume the risk by choosing to consume our meals.
• Medical Conditions: Similarly, if you have any medical condition (such as diabetes, pregnancy, etc.) or are under physician/nutritionist care, please consult your healthcare provider before starting our meal plans. By subscribing, you confirm that you have no medical condition that makes our standard meal plan unsafe for you, or that you have approval from your doctor. We do not provide medical advice, and our meal plans are not a treatment for any condition.
• No Liability for Contraindications: The client (you) acknowledges that by signing up, you are aware of your own health needs and any contraindications. YUMGOODS FZCO will not be responsible for any health issues, including allergic reactions or other medical adverse events, that arise from ingredients in the meals, especially if those ingredients are commonly used or were disclosed. You agree that it is your responsibility to determine if the meal contents are suitable for you.
• Preferences: You may have personal preferences (dislikes of certain ingredients). Certain dislikes (e.g., dislike of onions, spices, etc.) might mean our plans are not a good fit for you.

• Pause (Temporary Hold): We understand you might travel or need a short break. We offer an option to “pause” your meal deliveries for a limited time during your subscription. The number of Pause weeks (or delivery holds) you can use depends on your plan (this will be indicated in the plan details on checkout.
• Notice for Pausing: To use a pause, you should notify us at least 72 hours before the date from which you want to pause deliveries. You can do this through your online account (pause scheduling feature) or by contacting your account manager/customer support. Last-minute pause requests (less than 72 hours ahead) may not be honored and the delivery may proceed (since meals could already be in preparation).
• Resume and Duration: You must also specify when to resume, or coordinate resumption with us. All paused deliveries are added to the end of your plan so you still receive all meals you paid for, just shifted. If you do not resume by the end of the allowed freeze period (see below for extended freeze), your plan will automatically resume after the maximum hold deliveries are exhausted (or we will contact you to clarify).
• Freeze (Extended Hold): For longer interruptions, we may allow you to “freeze” your plan for an extended period (up to one month)for an additional fee of 90 AED. Freezing is generally available for multi-month plans or special cases (e.g., extended travel, medical reasons). If you freeze your plan, deliveries will stop for the freeze period and then resume. Any applicable fee or minimum freeze length will be communicated. Check your plan details or ask our team for the freeze policy applicable.
• Unpausing/Unfreezing: When your confirmed pause/freeze period is finished we will restart deliveries according to schedule.
• Unused Pause Days: Pause days cannot be “cashed out” or refunded. They exist to give flexibility, but any unused allowed pause days at the end of the plan period expire. We will not extend the plan beyond what was purchased except to account for used pause days or company-caused interruptions.
• Plan Changes: If you wish to switch to a different plan (e.g., upgrade from 2 meals a day to 3 meals a day, or extend from 1 month to 2 months by paying the difference), please contact us. Changes mid-plan are subject to approval and may involve recalculating fees. We try to accommodate upgrades (you pay the pro-rated difference). Downgrades (reducing meals or duration) are generally not allowed mid-plan (see Cancellation/Refund policy below for ending a plan early).
• Communication: All pause/freeze requests and approvals will be confirmed via email or WhatsApp. Keep these confirmations for your records. If there’s any discrepancy, these communications will serve as evidence of the agreed service modification.

• No Refunds Policy: When you sign up for a meal plan, you are committing to that package for its duration. All sales are final. By purchasing, you acknowledge that the chosen plan is non-refundable and non-transferable to others. This is because we purchase ingredients and allocate capacity based on your commitment.
• Extenuating Circumstances: We understand that unforeseen serious circumstances can arise (e.g., a medical emergency preventing you from continuing, relocation, etc.). In truly extenuating cases, we may consider a partial refund or credit at the sole discretion of YUMGOODS FZCO management. We reserve the right to request documentation (e.g., a doctor’s note or proof of move) before approving any exception. Any refund, if granted, may be pro-rated for the remaining undelivered meals minus any discounts or costs already incurred. This policy is in line with UAE consumer protection regulations, which permit businesses to set limited refund terms for perishable goods and custom services.
• Cancellation by Customer: If you choose to cancel your plan early (outside of the extenuating scenarios above), no refund will be issued for the unused portion. You will continue to receive deliveries until the end of the paid term (unless you instruct us to stop deliveries, but that will be at your loss). We do not provide money-back for days you choose not to use without an approved reason. Instead of cancellation, consider using the Pause/Freeze options to hold your plan for later use if circumstances allow. If the refund was approved by YUMGOODS FZCO the additional 5% refund processing will be changed. If you have received fewer than three (3) deliveries, any refund will be calculated based on the applicable weekly rate, rather than the monthly rate. If you have received fewer than nine (9) deliveries, any refund will be calculated based on the applicable monthly rate, rather than the bi-monthly rate.
• Cancellation or Modification by Company: If we must cancel your plan for reasons such as operational issues, lack of availability, or other company-driven reasons (for instance, if we decide to discontinue service in your area or altogether), we will notify you and provide a proportional refund for any undelivered portion of your plan. If a specific meal or delivery is missed due to our fault and cannot be made up, we will credit or refund that delivery’s value.
• Statutory Rights: Nothing in these Terms is intended to override any rights you may have under UAE law as a consumer. Under the UAE Consumer Protection Law and E-Commerce Law, consumers have certain rights, such as the right to receive services as per the terms and to a remedy if services are not provided as promised. While our standard policy is no refunds for change-of-mind or personal reasons, we will honor any refunds or exchanges required by law.
• Process to Request Exception: To request a cancellation exception or refund review, you must contact our customer support (see Contact Us section) as soon as possible, explaining the situation. Our management will review on a case-by-case basis. If approved, refunds will be processed to the original payment method within a reasonable timeframe.
• No Assignment: Your subscription is personal to you. You cannot transfer your remaining meals or days to another person without our consent. In some cases, if you cannot continue and we do not grant a refund, we might allow you to gift the remaining plan to a friend/family (particularly if they are in the same delivery area and suitable for the plan). This requires our approval to handle the logistics.

• Opt-In Only: We will not automatically renew your subscription without your consent. When you purchase a meal plan, it will not auto-renew by default. However, for your convenience, we may offer an “Auto-Renew” option at checkout or in your account settings. If you explicitly opt in (for example, by ticking a checkbox for auto-renewal during checkout or in your profile), then at the end of your current plan term, it will automatically renew.
• Auto-Renewal Terms: If you opt in to auto-renew:

You authorize YUMGOODS FZCO to automatically charge the same payment method you provided, for a subsequent subscription term of the same length as your initial term (unless we notify you of any changes). The renewal charge will be at the then-current price for your plan, applying any loyalty discounts or standard prices as applicable.

We will notify you in advance of the renewal. As a courtesy, an email and/or WhatsApp notification will be sent approximately 5 days before your plan is set to renew, reminding you of the upcoming charge and term. This notice will include the date of renewal, amount to be charged, and instructions on how to cancel before renewal if you do not wish to continue. (Note: For plans shorter than one month, the advance notice might be shorter, but we’ll strive to remind you a few days prior regardless of plan length.)

Your plan will renew and payment will be taken on the renewal date (which is the day after your current plan ends). After successful renewal payment, your next cycle of deliveries will continue without interruption. We will also send a confirmation of renewal.

• Cancellation of Auto-Renewal: You may cancel the auto-renew feature at any time if you change your mind. If you cancel auto-renew, your current plan will run until its end date and then simply not renew. To avoid being charged for the next term, you must cancel the auto-renew at least 72 hours (3 days) before the scheduled renewal date (so we have time to process your request) – this is your responsibility. We will include the cutoff date in the renewal reminder notice.
• How to cancel auto-renew: You can contact customer support via email or WhatsApp with your request to cancel future renewals. We will process such requests as of the time received. Make sure to keep confirmation of your cancellation request.
• No Penalty for Cancellation: Turning off auto-renew will not incur any fees, and you can still manually renew later if you choose. If you cancel auto-renew during an ongoing term (before the renewal happens), you will continue to receive the remaining deliveries you paid for, up until the plan end date.

If You Forget to Cancel: If you do not cancel auto-renewal by the 72-hour cutoff and your payment is processed, your plan will be renewed and we will begin the new term. If you intended to cancel but missed the deadline, please contact us immediately. We handle these situations on a case-by-case basis. Depending on whether deliveries for the new term have been prepared or not, we may allow a cancellation of the renewed term (with potential charges for any administrative or preparation costs). However, if meals have already been cooked or delivered for the new term, we may not be able to refund that cycle. We emphasize that it’s the user’s responsibility to disable auto-renew on time to avoid unwanted charges.

• Changes to Auto-Renew Program: We reserve the right to modify how our auto-renewal works, in line with legal requirements and best practices. UAE regulators require clear disclosure and affirmative consent for auto-renewals, as well as easy cancellation methods and prior notices. We are committed to those principles. If any changes are made (for example, additional confirmation steps), we will inform you. Auto-renew can be a convenient feature, but it is entirely your choice.
• Compliance Note: Our approach to auto-renewal follows emerging standards and local expectations. For instance, some jurisdictions (like Abu Dhabi for certain services) have even disallowed purely automatic renewals without consent. While our service is not prohibited from offering renewals, we take care to obtain your explicit consent and provide reminders in advance. This ensures transparency and compliance with consumer protection norms in the UAE and internationally.

• Transactional Communications: By signing up, you agree that we may contact you with transactional messages about your orders and account. These include communications such as order confirmations, delivery updates, reminders for upcoming deliveries or plan expirations, responses to your inquiries, and critical service notices. We primarily use SMS and WhatsApp to send such time-sensitive transactional alerts (as these are the fastest ways to reach you), but we may also use email or phone calls when appropriate. These communications are considered part of the service, and you cannot opt out of receiving them as long as you are subscribed (except by cancelling the service) because you might miss important information regarding your food deliveries. Please note that providing us with correct cell and WhatsApp numbers ensures clear communication.
• Marketing Communications: We would love to keep you informed about our new meal plans, special offers, or promotions. However, you have a choice regarding marketing messages. During registration or in your account settings, you may be asked if you wish to receive promotional communications from us. We will only send you marketing messages (such as newsletters, offer announcements, or surveys) if you agree (opt-in) to receive them, or as allowed by law. Types of marketing channels you can expect include

WhatsApp broadcasts of promotions or new menu announcements (to your registered number).

Email newsletters or promotional offers to the email address you provided.

• Social Media: If you follow or engage with our official pages on Instagram or Facebook, we may send you updates or promotional content via those platforms (for example, via direct message or by showing you targeted content). We will not take your personal data and spam you on social media, but if you’ve opted in and provided say, your Instagram handle, we might reach out with consent. Generally, most of our social media marketing will be through our public posts that you can choose to follow
• Opting Out: If at any point you no longer wish to receive marketing communications, you can opt out. Every marketing email will contain an “unsubscribe” link. For WhatsApp or SMS, you can reply with a keyword like “STOP” or follow the instructions we provide to opt out (or you may contact support to be removed). Once processed, we will stop sending you promotional messages. Please note, opting out of marketing will not affect your receipt of transactional/service messages as described above.
• Consent and Regulatory Compliance: By opting into marketing, you are providing consent for us to send you such communications. We abide by UAE regulations which require that consumers have the option to agree or refuse marketing campaigns. We do not share your contact details with third-party advertisers without your explicit consent.
• Important Notices: On occasion, we may send important notices about changes to terms, privacy policy, or other service updates. These may be sent via email or posted on the website. Such notices are not marketing but rather part of our obligation to inform you of key updates. We encourage you to read all communications from us thoroughly.
• Messaging Rates: Be aware that if we send SMS or WhatsApp messages, your mobile carrier’s standard rates may apply for receiving messages (especially SMS). These costs are usually negligible or free for WhatsApp if on Wi-Fi or data, but any charges from your telecom provider for receiving communications are your responsibility.
• Record of Consent: We maintain records of when and how you gave consent for communications (e.g., a timestamp of opt-in). This is to ensure compliance and to respect your choices. Should you have any issue regarding unwanted messages, please contact us so we can promptly address it.

• Proper Use: You agree to use our website and Services only for lawful purposes and in accordance with these Terms.
• Content: All content on the website (text, images, recipes, logos, etc.) is owned by or licensed to YUMGOODS FZCO and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our explicit permission. Using our site does not grant you any rights to our intellectual property, other than the right to use the site for its intended purpose.
• Reviews and Feedback: If our platform allows you to submit reviews, comments, or feedback, you agree not to post anything abusive, obscene, fraudulent, or that violates any law or rights of others. We reserve the right to moderate or remove user-submitted content that violates this or that we find inappropriate. By posting any content on our site or social media pages related to us, you give us a non-exclusive, royalty-free license to use that content for any purpose (for example, marketing)
• Third-Party Links: Our website or communications might include links to third-party websites (for example, our Instagram page, or an article about nutrition). These are provided for convenience or reference. We have no control over third-party sites and accept no responsibility for any content, advertising, products, or other materials on or available from those sites. If you click external links, you do so at your own risk and should read their terms/privacy policies.
• No Unauthorized Reselling: You shall not resell or attempt to derive commercial benefit from our Services (such as reselling our delivered meals or subscriptions) without a separate reseller agreement with us. Any suspected resale or exploitation may result in termination of your account without refund.
• Account Suspension: If you violate any terms or engage in any behavior that is harmful to us or our customers (fraud, harassment, false claims, etc.), we reserve the right to suspend or terminate your account and refuse current or future use of our Services. Serious violations (such as fraud or criminal acts) may be reported to law enforcement.

• Privacy Policy: Your privacy is very important to us. Our practices regarding personal data collection, use, and protection are detailed in our Privacy Policy, which is incorporated into these Terms by reference. Please refer to the Privacy Policy (below) for full information. By using our Service, you acknowledge that you have read and understood our Privacy Policy.
• Personal Information Use: We will collect and use your personal information only for legitimate purposes related to delivering our Services – such as processing your orders, arranging deliveries, and responding to your inquiries. We implement strict measures to safeguard your information and will not sell, rent, or lease your personal data to third parties for their own marketing.
• Third-Party Service Providers: We may share necessary information with third parties who help us run our business – for example, giving your address and phone number to our logistics/delivery partner to deliver your meals, or providing your payment details to our payment gateway during processing. These parties are required to use your data only to provide the relevant service and must protect your information and not use it for other purposes.
• Data Protection Law: YUMGOODS FZCO complies with applicable data protection laws in the UAE. This includes Federal Decree-Law No. 45 of 2021 on Personal Data Protection (the UAE PDPL) which applies in UAE. We handle personal data in accordance with the rights and obligations set out in these laws. For example, we ensure that your data is kept secure and confidential, and we honor your rights to access or correct your data as described in the Privacy Policy.
• Consent for Marketing: We will only use your contact information to send marketing communications if you have given consent (see Communications section above). You have the right to refuse or withdraw such consent at any time.
• Cookies: Our website uses cookies and similar technologies to enhance user experience and analyze usage. For details, see our Privacy Policy and Cookie notice on the site. Third-party advertisers or analytics providers may also use cookies on our site to collect information about your online activities; we do not control these third-party cookies and their practices are not covered by our policy. You can manage your cookie preferences through your browser settings

For complete details, please read our full Privacy Policy document. If you have any questions about how we handle your data, you can contact us.

• Service Provided “As Is”: We strive to provide our Services to the highest standard. However, except as explicitly provided in these Terms or required by law, YUMGOODS FZCO provides the website and meal service “as is” and makes no warranties or guarantees of any kind, express or implied, regarding the website’s operation or the information, content, or products included. We particularly do not guarantee that the service will be uninterrupted or error-free, or that it will meet all of your expectations (for example, taste preferences can be subjective)
• Food Quality and Allergies: We guarantee that meals will be prepared in accordance with proper food safety standards and the description provided. If you receive a meal that is spoiled or not up to quality, we will work with you to make it right (such as providing a replacement or credit). However, our liability for any claim related to food quality or health issues is limited and is referred to our partner food manufacturers stated on the labels. We explicitly disclaim liability for allergic reactions or health events as long as the food was prepared in accordance with the standards and any allergens were communicated (see Allergies section). It is your responsibility to use the service in a manner consistent with your health needs
• Delivery Issues: In case of a delivery failure that is our fault (lost delivery, wrong address due to our error, etc.), our obligation is to either re-deliver the meal as soon as possible or extend your plan/provide a refund for that day. Beyond that, we are not liable for any additional costs or damages arising from a late or missed delivery. For example, if a meal is delivered late, we do not bear liability for any inconvenience or incidental costs you incur (though we do our best to avoid such situations).
• Indirect Damages: To the fullest extent permitted by law, YUMGOODS FZCO will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service. This includes, for example, loss of enjoyment, lost opportunities, or the cost of obtaining alternate services or meals.
• Maximum Liability: Our total aggregate liability for any claims arising from your use of our Services (whether in contract, tort, or otherwise) is limited to the amount you paid for your subscription in the 3 months preceding the event giving rise to the claim. If you didn’t pay (e.g., just browsing the site), then we have no financial liability to you. This limitation does not limit our liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited under UAE law.
• No Liability for Third Parties: We are not responsible for the actions or omissions of third parties we don’t control. This includes: the payment gateway or bank (your card issuer) declining a transaction, the actions of our third-party delivery couriers beyond our control, telecommunication issues preventing you from receiving communications, or content on third-party websites linked from our platform. However, we will reasonably assist in resolving any issues within our control (for instance, liaising with our delivery partner if something went wrong on a delivery).
• Product Disclaimer: We do not make health or weight-loss claims. Any nutritional information provided (calories, macros) is for reference and not a guarantee of specific results. Customers with weight management or health goals should consult professionals; our responsibility is only to provide the food as described.
• Your Obligations: You also have a duty to mitigate any loss. For instance, if you know you have a certain allergy, you should avoid consuming a meal that you suspect contains that allergen (ask us if unsure). If you receive food that is not what you ordered, refrain from eating it and contact us. We cannot be liable for issues that could have been avoided by prudent action on your part.

You agree to indemnify and hold harmless YUMGOODS FZCO, its officers, directors, employees, and agents, from any claim or demand (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms, your improper use of the Services, or your violation of any law or rights of a third party. For example, if you provide someone else’s data without permission and we face a complaint, or if you misuse the site and cause damage that leads to a claim, you will cover our costs and damages.

• Legal Compliance: You agree to comply with all applicable laws and regulations of the UAE in connection with your use of our Services. Because we are a UAE-based company, you also agree not to use our Service in any way that would cause us to be in violation of UAE law.
• Sanctions and Export Control: We operate under UAE laws and international trade restrictions. YUMGOODS FZCO will not deal with or provide any services or products to any countries or persons that are subject to sanctions by the UAE, US (OFAC), or other relevant governments. This means if you are on any restricted lists or located in a sanctioned country, we may refuse service. By ordering, you confirm you are not subject to such restrictions.
• Our address: IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
• Prohibited Uses: You may not use the website or Service for any fraudulent or abusive purpose. Prohibited activities include: using stolen credit cards, placing orders with the intent to dispute charges unjustifiably, attempting to gain unauthorized access to our systems, spamming our communication channels, or engaging in any activity that would harm our business or other customers. We also prohibit using our platform to disseminate any form of malicious code or engaging in data mining of our information.
• Consequences: Any fraudulent, abusive, or illegal activity may be grounds for terminating your account and could be reported to appropriate law enforcement authorities.

• By Customer: You are free to stop using our Services at any time. If you wish to terminate your account, you may do so by contacting us. Keep in mind that per our refund policy, discontinuing use does not entitle you to a refund of any remaining days in a paid plan (unless we have agreed otherwise). So if you simply stop using the service mid-plan, your account can be closed, but no money is refunded for the unused portion.
• By Company: We reserve the right to terminate or suspend your account (and/or access to the website) at any time, with or without notice, for any valid reason. This includes if you breach any of these Terms, if we suspect fraud or misuse, or if we decide to discontinue the Service altogether. If your account is terminated due to a breach of terms or misconduct, you are not entitled to any refund. If we terminate service for convenience (e.g., shutting down our business or ending service in your region), we will refund any prepaid amounts for undelivered services.
• Obligations Survive: Any provisions of these Terms that by their nature should survive termination (such as payment obligations, liability limitations, indemnity, governing law, etc.) will remain in effect even after your account is closed or these Terms are otherwise terminated.

• Updates to Terms: We may occasionally update or amend these Terms & Conditions to reflect changes in our Services, legal requirements, or for other reasons. Any changes will be effective when posted on this page or notified to you via the website or other communication channels. We will update the “Last updated” date at the top when we make revisions. If the changes are significant, we will take additional steps to inform you (for example, by email or a notice upon login).
• Your Acceptance of Changes: By continuing to use the Services after the new Terms are in effect, you are deemed to accept the revised Terms. If you do not agree to the updates, you must stop using the Service and, if applicable, cancel your subscription (though note our no-refund policy; you would simply not renew). Always feel free to reach out if you have questions about any change.
• Changes to Services: We also reserve the right to change, suspend, or discontinue any aspect of the Services at any time. This could include changing meal menus, altering delivery logistics, adjusting pricing for new subscriptions, or discontinuing a feature. If a change materially affects an ongoing subscription (for example, if we reduce the number of delivery days), we will notify affected customers and attempt to minimize disruption (possibly offering alternatives or partial refunds if we cannot fulfill what was promised). Our goal is to continuously improve the service, so most changes will be to your benefit, but they will always be in compliance with consumer laws.

• Governing Law: These Terms, and any disputes arising from or related to your use of the website or Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). As a UAE-based entity, we operate under UAE law including applicable federal laws and local emirate regulations. If you are a consumer residing in the UAE, you also benefit from the protections of UAE consumer law and e-commerce regulations.
• Jurisdiction: In the event of a dispute, the courts of the UAE shall have jurisdiction. If not otherwise specified by mandatory law, we may deem Dubai courts as the primary venue since our business is registered in Dubai. However, we are open to resolving disputes in the competent courts of the emirate of your residence in the UAE if required by law.
• Dispute Resolution and Amicable Settlement: We genuinely hope to never have disputes with our customers. If you have a concern or are dissatisfied, we encourage you to contact us first to seek an amicable resolution. Often, issues can be resolved quickly through our support team. We will endeavor to settle any dispute, claim, question, or disagreement directly through good faith negotiations.
• Consumer Rights: Nothing in this section affects the rights of consumers to pursue disputes through the consumer protection authorities or courts as provided by UAE law. For instance, the UAE Consumer Protection Law provides that consumers can file complaints with the Consumer Protection Department or relevant authorities in case of violations of their rights.
• Arbitration (if applicable): We do not currently mandate arbitration in our consumer contracts, but if both parties agree, disputes could alternatively be referred to mediation or arbitration in the UAE. This would only happen with mutual consent after the dispute arises; otherwise, you retain the right to go to court.
• Legal Fees: In any litigation or arbitration arising out of or related to these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, unless otherwise determined by UAE law or the deciding authority.
• Limitation on Claims: You agree that any claim or cause of action arising out of your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred. (This does not apply to consumers in jurisdictions that prohibit such a limitations period; it’s intended to ensure timely raising of issues.)

• Entire Agreement: These Terms, along with the Privacy Policy and any other policies or guidelines posted on our site (such as specific promotional terms), constitute the entire agreement between you and YUMGOODS FZCO regarding the Services. They supersede any prior agreements or understandings (whether oral or written) about the subject matter.
• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms will remain in full force and effect. We agree that an unenforceable clause may be modified to reflect the parties’ intention (for example, to the extent allowed by law) and if it cannot, it shall be severed, but the rest of the Terms remain valid.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of YUMGOODS FZCO.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign or transfer our obligations (for example, in the event of a corporate reorganization or transfer of our business to another company) provided that your rights under these Terms are not materially affected.
• Third-Party Rights: These Terms do not create any rights for any person who is not a party to them, except that our affiliates or subcontractors (such as delivery partners) may rely on any disclaimers or limitations of liability in these Terms that benefit us, with our permission.
• Force Majeure: We are not liable for any failure or delay in our performance (including inability to deliver meals on schedule) if that failure or delay is due to causes beyond our reasonable control, such as acts of God, natural disasters, pandemics, government restrictions, war, strikes, or disruptions in utilities (“Force Majeure”). If such events affect us, we will make reasonable efforts to inform you and mitigate the impact (for example, pausing your plan).
• Relationship: Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship between you and YUMGOODS FZCO. We are independent contracting parties.
• Contact Information: For any questions about these Terms, or to reach customer support for any reason, please see the Contact Us section below.

If you have any questions, concerns, or feedback about these Terms & Conditions or any aspect of our Service, please contact us:

• Email: [email protected] (Customer Support)
• Phone/WhatsApp: +971 54 459 5462 (This is our business WhatsApp number for support inquiries. You can message during our support hours.)
• Social media: Instagram: https://www.instagram.com/themeal.menu_uae Facebook: https://www.facebook.com/themeal.menu
• Address: YUMGOODS FZCO, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE (This is our registered business address. Please note this is an administrative office, not a retail location.)
• Social Media: You can also reach out via our official Instagram or Facebook pages though for formal inquiries and account-specific issues we will direct you to use email/WhatsApp for security and privacy reasons

We aim to respond to all customer communications promptly, typically within 1 business day.